The CSOS was established in terms of the Community Schemes Ombud Service Act, 2011 (Act No 9 of 2011) to regulate the conduct
of parties within community schemes and to ensure their good governance. It came into operation on the 7th of October 2016.
CSOS OVERVIEW
In order to deliver on its mandate, the organisation’s major priorities are:
To establish a world-class dispute resolution service within community schemes characterised by organisational excellence and a conducive organisational culture;
To promote good governance of community schemes by developing and implementing appropriate guidelines to enhance stability and harmonious relations amongst the parties;
To roll-out massive educational campaigns to educate and train stakeholders within community schemes and the public at large;
To enhance community schemes’ tenure as alternative tenure option; and
To develop and implement appropriate organisational systems, controls and measures to enhance financial, economic and organisational efficiency.
VISION
A Credible, World-Class Ombud Service for Community Schemes in South Africa.
MISSION
To ensure harmonious community schemes by providing regulation and education to all the relevant stakeholders and an accessible dispute resolution mechanism that is inclusive in nature.
OUR VALUES
Accountability
At CSOS we apply innovative capabilities to improve service delivery.
Independence
The CSOS acts independently and objectively in the undertaking of its services.
Integrity
The CSOS execute its functions in an honest, ethical, transparent, and reliable manner.
Service Excellence
The CSOS provides excellent services to community schemes in a timely, cost-effective, and responsive manner.
People-Centred
At CSOS we focus on improving community schemes’ self-reliance, social justice, and participatory decision-making.
