CSOS OVERVIEW

In order to deliver on its mandate, the organisation’s major priorities are:

• To establish a world-class dispute resolution service within community schemes characterised by organisational excellence and a conducive organisational culture;
• To promote good governance of community schemes by developing and implementing appropriate guidelines to enhance stability and harmonious relations amongst the parties;
• To roll-out massive educational campaigns to educate and train stakeholders within community schemes and the public at large;
• To enhance community schemes’ tenure as alternative tenure option; and
• To develop and implement appropriate organisational systems, controls and measures to enhance financial, economic and organisational efficiency.

VISION

A Credible, World-Class Ombud Service for Community Schemes in South Africa.

MISSION

To ensure harmonious community schemes by providing regulation and education to all the relevant stakeholders and an accessible dispute resolution mechanism that is inclusive in nature.